Privacy Policy

Last updated: May 2026

MakeMyDresss ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website or place an order with us. By using our services, you agree to the practices described below.

1 Information We Collect

Information you provide directly:

• Account details: Name, mobile number, and email address when you register or place an order.
• Addresses: Pickup and delivery addresses provided at checkout.
• Body measurements: Measurements and garment specifications submitted during the ordering process — blouse, pant, shirt measurements, standard size selections, or sample-garment details.
• Appointment data: Pincode, preferred date and time, and notes submitted for Call-for-Measurement bookings.
• Payment information: Payments are processed securely by Razorpay. We do not store card numbers or banking credentials on our servers.

Information collected automatically:

• IP address, browser type, and device information.
• Pages visited, time spent, and click behaviour on our website.
• Session data and shopping cart contents stored via cookies.

2 How We Use Your Information

• Process and fulfil your tailoring orders to your specifications.
• Communicate order confirmations, status updates, and delivery notifications via SMS.
• Schedule and manage measurement appointments.
• Store your measurements for future orders so you do not need to re-enter them.
• Detect and prevent fraudulent transactions.
• Improve our website experience and service quality.
• Respond to customer support queries.

3 Sharing Your Information

We share your data only as strictly necessary:

• Designers & tailoring staff: Your measurements and order details are shared with our in-house designers and tailoring team to fulfil your garment.
• Delivery partners: Your name and delivery address are shared with our courier partners for shipment.
• Payment processor (Razorpay): Transaction data is processed under Razorpay's own privacy and security standards.
• Legal obligations: We may disclose information where required by law, court order, or to protect our legal rights.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4 Measurement Data

Your body measurements are sensitive personal data. We store them securely and use them solely to fulfil your orders and improve fit accuracy on future purchases. You may request deletion of your stored measurements at any time by contacting us — see Section 8.

5 Cookies

We use cookies for the following purposes:

• Session cookies: To maintain your login state and remember your cart contents during a visit.
• Analytics cookies: To understand how visitors use our website so we can improve it.

You can disable cookies in your browser settings. Disabling cookies may affect your ability to log in or use the cart.

6 Data Security

We apply appropriate technical and organisational security measures — including encrypted connections (HTTPS) and access controls — to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7 Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, resolve disputes, and comply with legal obligations. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

8 Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Delete your data (subject to legal obligations).
• Withdraw consent for data processing at any time.

To exercise any of these rights, contact us at the details below. We will respond within 30 days.

9 Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10 Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.